Read reviews before you hire

Read homeowner reviews and get informed before you hire.
Share your stories to help us keep contractors accountable.

  •    Jan 20, 2015
  • Posted in Uncategorized

  • Posted by Andrea O

A message to owners of home improvement businesses:


Our HomeStars Best of Awards (BOA) were launched seven years ago to recognize top-rated companies that we believe are the most trustworthy and have been recognized for great work by validated homeowners. We know that people take note of the Best of Awards badge and that it informs their hiring decisions. As this award has grown, HomeStars continues to improve the process by which we select our winners.

Recent events surrounding the bankruptcy of a previous BOA winner has triggered some changes to how we decide who wins. We have implemented new, more rigorous checks to ensure authenticity of reviews. As a result of these new checks, we are confident the BOA winners for 2014 will be our most trustworthy group of winners yet. In addition, we have applied these new checks to previous year winners and in rare cases the we have taken the difficult step of revoking the award from a few BOA winners from previous years.

We will not be communicating our enhanced checks to anyone. We will also be rolling out further changes to our review moderation processes later this year, as these learnings will inform all activities on the site.

Every year our team and I get contacted by companies asking why they did not win. We will not answer these questions. HomeStars has a rigorous process for validating reviews, and that is not something shared with anyone, including most of our own employees.

In closing, the Best of Award is the HomeStars “seal of approval”. As Founder of the company, my first priority is that we only select winners we believe have earned it. We also reserve the right to revoke past awards at any time, without notice, if we suspect fraudulent activity. We want to ensure all winners serve each homeowner to the best of their ability and in the most professional way possible.

I wish you and your business a prosperous 2015.

Nancy Peterson
Founder & CEO

  •    Jan 9, 2015
  • Posted in Uncategorized

  • Posted by Andrea O

Update to Assisted Reviews (aka Add a Review) 

Last week, HomeStars was referenced in Toronto media after a home renovation company (GarCon Building Group) went bankrupt. Concerns were raised about the validity of some of this company’s reviews on HomeStars, in particular those published using our assisted review tool.

Assisted reviews are designed to help contractors get homeowner reviews for the work they’ve completed. Assisted reviews account for eight per cent of the reviews on our site.

We have listened to your feedback and made changes, such as flagging all assisted reviews across the site. The flag is a green icon that reads “Assisted Review” and when it is clicked, this explanation appears:

Pasted image at 2015_01_09 11_07 AM

We’re working hard to ensure the integrity of reviews on HomeStars by continuing to invest in automated fraud-detection systems. Our review team carefully reads every review to verify its authenticity before it is published. We also listen to members of our community to help us remove suspicious reviews.

To learn more about how we check reviews please visit the following:

Review Guidelines

Review Approval Process

Reading reviews is part of the research process, but we urge homeowners to check references diligently before they hire. Hiring well will save you time and money and deliver the best results.

Homeowner inquires can be sent to and media inquires can be sent to

  •    Dec 23, 2014
  • Posted in Uncategorized

  • Posted by Andrea O

Happy Holidays from HomeStars


HomeStars would like to wish you and your family a happy and safe holiday.

Our website will be shutdown for maintenance December 27th and 28th. Over the holiday season our offices will be closed from December 24th – January 2nd. During this time there may be a delay in review moderation and email response times.

We thank you for a wonderful 2014 and look forward to hearing from you in the New Year!

  •    Dec 2, 2014
  • Posted in What's New!

  • Posted by Andrea O

Best of 2014 – Are you one of the best?

As we approach the holiday season and the end of the year, it signifies another annual time of celebration, the HomeStars Inc. Best of Awards season!!!

Each year, hundreds of companies across Canada are celebrated as HomeStars’s Best and we are excited that the announcements of who was the best in 2014 are just around the corner.

Qualification for the 2014 Best of Awards is based on the following criteria:

A company must have received a minimum of five reviews between January 1st – December 31st, 2014. 

Geographic winners are based on the location of the homeowner (where the work was done), not on the location of the company.

Winners are determined based on our proprietary ‘Best of Award’ Reputation Rank algorithm, which uses a number of different factors (more than 15) each uniquely weighted.  It’s more than simply number of reviews and the score.

NOTE:  Category search results pages are in no way connected to the Best of Awards.


In order to drive a higher level in trust and value in our Best of Awards we will be recognizing our Best of Companies for all the services they provide versus for one specific category.  The goal of our Best of Awards is to provide homeowners with an indication of which companies are the best, and this change gets us closer to doing that.

After December 15th, 2014 assisted reviews WILL NOT COUNT towards the Best of 2014 calculation.  Only approved reviews added organically (directly to the site) by homeowners will be counted after this date until the deadline on December 31st at midnight PST.

We will announce the winners the week of January 19th, 2015. Best of Awards event info for the winners across Canada will follow shortly after that.

As always, if you have any Best of questions, please contact us at

Happy Best of Awards Season and good luck to all!

The One of a Kind Show 2014 – Want to Go?

If you’ve got a long list of people to buy gifts for this December but aren’t in the mood for the mall or online shopping, the One of a Kind Show is for you! It’s the largest consumer craft show in North America, featuring the works of over 800 exhibitors.

The One of a Kind Show runs until Sunday, December 7 and HomeStars is giving away tickets!


This is a great place to purchase unique and thoughtful gifts. While the winter edition of the One of a Kind Show is typically considered a Christmas show, most of the items for sale aren’t holiday themed. Though there are splashes of Christmas decorations at the show most items can be used year round and they truly vary.

Here are a few eye-catching exhibits from the show:




Sylvain Tremblay

La Glasserie

La Glasserie

TinHouse Designs

TinHouse Designs

TinHouse Designs

TinHouse Designs

All through the House

All through the House

foutu tissu

foutu tissu

Pheylonian Bee Works

Pheylonian Bee Works

Tania Gleave

Tania Gleave



Stinson Studios

Stinson Studios

Daniel Pollack Accessories

Daniel Pollack Accessories

  •    Oct 29, 2014
  • Posted in Uncategorized

  • Posted by Andrea O

Tuckpointing 101

Tuckpointing is a trade many people are unfamiliar with until they need it done on their house.

It involves repairing the worn out mortar between the bricks of your house and it is the restoration aspect of the masonry trade. Not every masonry company is specialized in tuckpointing, so you need to make sure you hire someone who is an expert at it in order to get the best results.

Joe Hill from A&A Masonry is a tuckpointing expert, and his speciality is colour matching, a key indicator of whether or not tuckpointing has been done right.  In our latest video he shows us the tell-tale signs you need tuckpointing done and walks us through the steps of the process.

Some signs you need tuckpointing:

  • Deeply recessed mortar joints, meaning 8 to 10 mm past the surface of the bricks
  • Stress cracks are incredibly common — usually above doors and above and below windows
  • Deeps holes, in the mortar

Not getting tuckpointing done on them can lead to:

  • Water entering your home
  • Insects getting inside the house
  • Wasps building nests between the layers of the bricks
  • The face of the brick can pop right off
  • Water sits in the cracks of the bricks and will rot them, this could lead to needing the bricks replaced, which is a lot more costly down the road

Tuckpointing Steps:

1. First the joint is removed. This is the line of mortar between the bricks, it is removed either with a grinder, saw or hammer and chisel.

2. Then a tuckpointing bag (similar to an icing bag you’d use on a cake) is used to fill in the mortar joint.

3. You must then wait for the mortar to set, how long it takes depends on the weather, and how much water the bricks have absorbed over the years. Stone absorbs zero water and takes a lot longer to dry. Clay bricks absorb the moisture quicker unless they’ve been saturated with water for years, which means the setting process could take longer.

4. A finishing tool is then used to shape the joint. Most joints get a concave finish. Other common finishes are v-shaped or flush with the brick.

5. Finally, the bricks are brushed off with a mason’s brush.

Colour Matching

The trickiest part of tuckpointing is matching the colour of the new mortar to the original mortar on the rest of the house. Many factors determine the colour: how deep the mortar is in the wall, how hot it is outside, how long it takes the colour to set (it tends to lighten up). Within a couple weeks you can see the final colour of the mortar and when tuckpointing is done properly it shouldn’t stand out from the rest of the wall. Ask to see the contractor’s portfolio in order to determine his ability to colour match and ask to see houses they’ve done in the neighbourhood – this will be the best indicator of the mason’s skill.

Pricing guide:

  • Get multiple quotes and don’t go with the lowest one
  • 90% of what you are paying for is the skill of the mason as the material cost itself is low
  • The main factor in determining price is access, if you have to put up scaffolding on a three-storey house to get to a small patch on the chimney, it’s going to cost more than a bigger patch on ground level
  • The cost doesn’t go by square footage because a lot can be wrong with one small area of a wall

Shingle Warranties 101

Shingle warranties can often be confusing and come with many stipulations. Danny Areia from City 1 Roof Works has shared the basics  homeowners should know about warranties on asphalt shingles.

1)   Do you research before picking a shingle:

  • Make sure you know about the manufacturer of the shingle and the limitations on the warranty
  • Manufacturers have different limitations on their warranties, for example some will only cover claims resulting in leaks and not esthetical issues
  • A good manufacturer covers esthetics and defects

2)   In order for your warranty to be fulfilled:

  • The roof must be installed according to the installation procedures, which go well beyond the building code
  • The manufacturer must also certify the installers to check if your roofer is certified go to the manufacturers website for a list of certified installers

3)   A 50-year shingle does not mean 50-years of coverage 

  • Every warranty has a prorated and non-prorated period
  • Prorated: all labour and material costs on all repairs and replacements are completely covered by the manufacturer
  • Non- prorated: Typically starts 10 or 20 years after your roof is installed depending on your warranty
  • The amount of coverage you receive during the non-prorated period depends on the value of your roof, which depreciates over time

4)   Basics that will help ensure your warranty holds up:

  • Proper attic ventilation that meets manufacturer code requirements (otherwise your warranty could be cut in half)
  • Standard nails, an inch and a quarter must be used
  • Make sure when your shingles are being replaced the original ones are removed
  • The plywood on your roof deck must be inspected to ensure it has a clean, smooth and solid surface, suitable for installing a new roof on
  • Ice and water shield:
    • One of the first underlayments applied on top of your roof deck
    • A rubberized layer with a silicon-based adhesive that sticks to the roof
    • Applied to areas of the roof more prone to water leakage like the valleys, the eaves, chimneys and skylights
    • Beware a lot of companies skip this essential step

5) Remember you can’t be on the roof yourself making sure the job is done right!

  • Make sure you do your research before you hire someone for the job!
  • Check out our post below for a checklist of items to keep in mind when hiring someone for the job

Roofing 101

The roofing industry is largely unregulated so homeowners must be vigilant when choosing a company. Gordon Bailey from Academia Roofing & Attics offers up a checklist of items homeowners should keep in mind when hiring someone for the job.

1)   Don’t hire if they haven’t looked in your attic

  • A good roofer will check your attic for adequate insulation, ventilation and wants to see that the bathroom fans are hooked up and venting properly
  • They will check for issues with condensation and mold that can be addressed while a new roof is being installed

2)  Addressing issues with mold and condensation

  • Water stains that might be evident in your soffits, on your walls, on your interior ceilings, are all telltale sign that there is an issue needing to be resolved to prevent future problems with mold or condensation
  • If you have any signs of mold in your attic a good roofer will make you aware of it and find you solution that will help ensure it doesn’t come back.

3)   New gutters and eavestroughing go on AFTER your new roof

  • If you put in new gutters and/or eavestroughs before your new roof they will get damaged during the roof install
  • Don’t let anyone convince you otherwise

4)   Expertise is key

  • Every project needs a strong leader
  • Their role is to educate, train, co-ordinate and facilitate the project
  • Each stage has to be reviewed and checked by the leader on-site

5)   A metal expert is critical

  • Every good company has a metal expert on staff or a relationship with one to help complete their projects
  • The metal expert does all the flashings on the job and also works in the shop
  • They are the backbone of most companies because they are able to make a really good quality job 100 per cent finished.

6)   Murphy’s Law

  • Murphy was actually a contractor, and as the old adage goes, anything that can go wrong will go wrong
  • Because of this, Bailey suggests asking for references from customers who were originally unhappy and were made happy in the end


  •    Aug 13, 2014
  • Posted in Uncategorized

  • Posted by Andrea O

Popular Pool Renos

Greg Mulvey from Classic Pools and Landscaping takes us through the top five most popular pool renovations.

#5 Waterfalls

Adding a waterfall to your pool’s landscape is a very popular reno. There are two main types of waterfalls:

  • Sheer descent: a sheet of water that goes over either a stone or brick wallScreen Shot 2014-08-13 at 4.50.57 PM
  • Cascading: made of larger boulders and flat stones, typically done in a three-tier system where water comes out in two or three places.

Screen Shot 2014-08-13 at 4.57.02 PM

Cost: $6,000-$10,000

#4 Concrete Deck

The concrete deck surrounding older pools is often cracked, uneven and an aged-looking shade of grey. To replace it, the concrete is ripped out and a sub-deck is poured around the pool. It is then faced with flagstone or interlock.


  • Brick: $6,500 Flagstone: $10.000
  • Concrete tearout: $6,000-$10,000 (depends on volume and if you can get a bobcat machine in the backyard to make the job easier, otherwise wheelbarrows need to be used)

#3 Pool Lights

Pool lights are a fun update to give to your pool, especially if you have already gone and torn up the concrete! Common options are:

  • White pool lights: have a standard bulb, lights up the pool, and allows you to see everyone when swimming at night, making it safer for swimming.
  • Coloured LED Lights: typically come in seven different colours, you can pick one or have them alternate creating a light show in the pool.


  • White lights, $1200
  • Coloured LED lights, $1700
  • Additional lights are $600 per light

#2 Chlorine to Saltwater

While doing a pool reno most people will switch from a chlorine system to saltwater as it is easier on the eyes and skin and more comfortable to swim in.

After switching to a saltwater system it is important to ground the pool to prevent electricity and the corrosion of pool parts, caused by salt. To do this, a bare copper wire is placed around the entire pool and then is connected to the steel walls or rebar of the pool.


  • Installation of saltwater system: $2100
  • Grounding pool: $350

#1 New Plumbing

A sign that your pool’s plumbing may need replacement is if you are losing about 1-inch of water per day (the equivalent of having your garden hose running for one hour!).

Normally a contractor will change the skimmer and the plumbing lines.


  • New plumbing lines: $1,200
  • New skimmer: $1,000


  •    Aug 11, 2014
  • Posted in Uncategorized

  • Posted by Andrea O

New Pools 101

Thinking about getting a pool but not sure of what your options are? Keith Evans from Land Effects Outdoor Living Spaces Ltd. discusses the different types of pools available in today’s market and their cost.

Concrete Pools

  • The most expensive option starting at $80,000
  • Involves excavating the backyard and custom-forming the concrete shell
  • These pools are not limited to any shape or size and are made to last a lifetime

Fiberglass Pools

  • Starting cost is between $35,000 – $40,000
  • Are pre-formed shells that get lowered into the backyard using a crane, typically on the same day
  • These pools come in many shapes, colours and finishes and have stairs and benches molded right in

Vinyl Liner Pools

  • Are the least expensive in-ground option, within the $30,000 range
  • The dig for these pools takes about one day, and the pool itself takes about one week to get in the ground

Above Ground Pools

  • These pools are a great entry level pool, starting at $10,000
  • A deck can easily be built around them, serving as a backyard patio


Local bylaws are key when it comes to building a pool. Make sure you check the municipality bylaws in your area.  A good contractor will help to make sure your pool meets local bylaws and that your project runs smoothly.




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