Whether you are moving into your dream home or moving into your own office, the one thing that causes the most hassle is the actual moving. Packing all your belongings, making sure they are moved with care and then again unpacking them – it can be a stressful experience. However, when you choose the right moving company, everything can be done swiftly and efficiently. To understand more about what makes a moving company great, we spoke to Best of Award winner Let’s Get Moving. With an average rating of 9.5/10, three times Best of Award wins and over 400 reviews, they are the experts in their industry. and here’s what they had to say about their company, their experience at HomeStars and even tips on how to choose the right moving company! Let’s take a look.
Tell us a little bit about how the company started and where it stands today.
“Let’s Get Moving, now renowned as one of the premier Toronto Movers, started in 2010 by Tiam Behdarvad. The company began its journey in Toronto with a team of two movers and one truck. Today, we operate across the country, located in 40+ locations in Canada and more than 25 territories in the USA.”
Please briefly describe your services and anything else that is not offered by your competitors.
“Residential Moving: Our team expertly handles all aspects of residential moves, ensuring a seamless transition for families and individuals. We pay special attention to the care of personal belongings and the specific needs of each household.
Commercial Moving: We offer tailored solutions for businesses, managing office relocations efficiently to minimize downtime. Our expertise in handling office equipment and logistics sets us apart in commercial moving.
Packing Services: Our professional packing services provide peace of mind, with our team using high-quality materials and techniques to protect your items during the move.
Storage Solutions: We offer secure and flexible storage options for both short-term and long-term needs, ensuring your belongings are safe and accessible.
Junk Removal: This unique service sets us apart, as we assist in decluttering and responsibly disposing of unwanted items, making the moving process smoother and more sustainable.
Specialty Moving: We handle specialty items such as pianos, antiques, and artwork with the utmost care, showcasing our expertise in managing items that require special attention.”
How do you ensure that your services stand apart from the competition?
“At Let’s Get Moving, our unique position in the moving industry is defined by our exceptional customer service, tailored specifically for local moves. Our professional movers are extensively trained to handle the nuances of local relocations, ensuring a stress-free and efficient moving experience for our clients. We leverage innovative solutions and state-of-the-art equipment to enhance the safety and efficiency of each move. Our services are comprehensive, covering every aspect of moving, packing, and storage, all designed to meet the diverse needs of our local clientele. We stand out with our transparent and competitive pricing, eliminating hidden fees to maintain trust and clarity. Our commitment extends beyond business through sustainable practices and active community involvement, reflecting our dedication to eco-friendly initiatives and local charitable causes. This community-focused approach, combined with our consistent delivery of high-quality, reliable services, has earned us a distinguished reputation and the trust of our local customers.”
Your reviews often mention good communication – what extra steps do you take to communicate with homeowners more effectively?
“At Let’s Get Moving, we believe that effective communication is key to a successful move. We take extra steps, such as assigning a dedicated move coordinator for each homeowner, providing regular updates through emails and texts, and ensuring our team is available to answer any queries. We also use customer feedback to continuously improve our communication strategies.
How has HomeStars helped you in your journey and anything from the platform that you have found particularly useful?
HomeStars has been instrumental in our journey, offering a credible platform to showcase our services and connect with homeowners. The review system has helped us build trust.”
You have over 400 reviews on your HomeStars profile – what’s the one trick to getting homeowners to leave good reviews and how to ask for them?
“Our approach to getting homeowners to leave reviews is based on providing exceptional service first. We gently remind customers post-move about leaving feedback on HomeStars through Homestar’s “Request Review” messages and emails.
You have won the Best of Awards three times – how has this helped your business, and how have you spread the word about it?
Winning the Best of Awards thrice has significantly boosted our credibility and visibility. We’ve leveraged these accolades in our marketing efforts through social media announcements, badges on our website, and mentions in all our communications. This recognition has enhanced customer trust and has been a talking point in attracting new clients.”
With winter upon us, how do you ensure a smooth moving experience for clients even in less than favourable conditions?
“During winter, we ensure a smooth moving experience by taking proactive measures like weather-proofing our vehicles, using protective gear for items, and conducting pre-move site assessments to tackle any weather-related challenges. Our teams are trained to handle winter conditions efficiently, ensuring timely and safe moves despite the weather.
How can homeowners find the most reliable moving companies, and what can they do to ensure a seamless moving experience?
Homeowners should look for moving companies with a proven track record, transparent pricing, and positive customer reviews. It’s important to get detailed quotes, understand the services offered, and check for necessary insurance and licenses. Preparing a checklist and communicating clearly with the movers can further ensure a seamless moving experience.”