Tag: Reviews

Asking For Reviews – My Vacation Story

I just got back from vacation. I went to a beautiful resort in southern Belize called Cottontree Lodge. It's owned by a couple friends of mine, one who lives down there full time and another who lives in New York and does the bookings, fills the rooms and does the...

/ February 18, 2009
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How Online Reviews Have Raised the Bar on Service

Steve Kaufer, the founder of Tripadvisor, the leading site of travel reviews, talks in a book interview about the impact reviews have had on a variety of businesses, not just in travel. Before online reviews took hold over the past decade, the only outlet someone had was to complain to...

/ February 14, 2009
Outdoor kitchen

How to Guarantee Customer Retention? Be a BIG Spender

I was recently talking to the owner of a very successful company in Toronto. Don Parker (not his real name). He has been in the business over 20 years installing high end products in very expensive homes. We were talking about a negative review he had recently received. He told...

/ December 29, 2008
Photo of work done by B&B Masonry

Fake reviews – should we out these companies?

I have come out of my cave and will start getting more active on this forum. I’m not one to write on a blog – but I do answer our contact us as I really enjoy the 1-1 dialogue with people. I have to get with program though and jump...

/ January 20, 2008