This message will display on a review that was previously published and has been temporarily taken down for further verification either by request of the company or by HomeStars.
The Content Integrity team verifies all reviews when they are first submitted into our system. After being published, the company has the right to request an investigation if they believe the review is not for their company or was posted by someone who never hired and paid them directly for their services.
This flag can also appear if the Content Integrity team has reason to believe a review has come from an illegitimate email address and cannot be connected to a real human being. While they are verifying the legitimacy of the review this flag will appear.
When you see this flag on a review, you can trust that our Content Integrity team is busy looking into the legitimacy of a review so that HomeStars community members are getting the most trustworthy reviews possible.