When hiring a pro for your home improvement projects, skill is one of the most sought after attributes of the company. It seems simple, a company with good skills will result in great finished products. While this is important and true, other attributes such as communication, customer service, flexibility, knowledge, and compassion also result in your project being completed smoothly. Read about two homeowners from Edmonton who hired pros for their interior painting projects.
Whole Home Interior Painting Project in Edmonton for $11,000
This homeowner from Edmonton just bought a new house and was set on changing the paint colour asap. Right from the get-go, Poff Brothers Painting had excellent communication. They assisted the homeowner in picking out a paint colour that suited their design they were going for. This homeowner was very happy with the finished product, but that’s not even what was most outstanding with the project.
Poff Brothers Painting came in and started to prep the home right away. This involved taping off all floors and removing all doors to ensure they do not miss any spots. On top of all that, they also repaired a ceiling that had damage from a water leak, as well as a set of doors to the laundry room. With all of this being done before any painting even began this homeowner felt confident in their decision to hire this pro. Knowing that just as much care was going into the prep job meant that the actual job was going to be flawless.
The company’s open communication, willingness to address damage in the home at no extra cost, and sharing knowledge with the homeowner to pick a paint colour that was just right are what really mattered and left an impression during this job. While the finished product is excellent, this homeowner is willing to hire this company again due to the amazing customer service provided throughout the job.
Whole Condo Interior Painting Project in Edmonton for $2,000
When this homeowner decided that they wanted to renovate their condo, they decided that a fresh paint job would be part of it. Elite Trade Painting (Edmonton) was able to go on-site to take measurements and give an accurate estimate. Elite Trade Painting (Edmonton) was accommodating and understood that this homeowner had a certain budget and that they couldn’t go over it. They worked closely to pick a high-quality paint that was within the budget given. This is important with interior painting jobs as they can be over or underestimated, leaving you with too much or too little paint, and the possibility of having to pay more at the end of the project.
Due to scheduling conflicts, the interior painting was finished before other parts of the reno were complete. While the completed work was fantastic, the other projects going on left some damage and touch-ups needing attention. Elite Trade Painting (Edmonton) came back, at no extra cost, to fix the damage and touch up any missed spots. This meant a lot to the homeowner as the company was understanding that the timing of the two projects was out of their control, and they were willing to correct damage caused by another company at no extra cost.
This homeowner is happy to recommend and use this company for any future interior painting projects. The company’s promptness, response to concerns, willingness to provide advice, and help to work within the budget provided is what left a lasting impact on the homeowner.
Sometimes the finished product isn’t what matters most in home improvement projects. All of the other aspects, from communication to expertise and knowledge, are what make or break a job. Be sure to download the HomeStars Ultimate Hiring Guide and check out how to use it here to ensure you’re hiring right the first time.
