Canada has some extremely cold temperatures that require your home to have a working heating system. Even though spring and summer are just around the corner, it’s important to maintain your furnace unit all year round. With unpredictable temperatures, you never know when you might need to turn it on. For this reason, HVAC companies stress the importance of annual maintenance and inspections to ensure your units are functioning properly. In some cases, your unit may be determined too old to operate, leaving you no option but to replace it. Read about a homeowner’s experience replacing their old furnace in Rosthern, Saskatchewan for $4,300.
Diagnosis
This homeowner was having some troubles with their furnace and called Gregg’s Home Services first thing in the morning. Right away, Gregg’s Home Services sent a rep to their house. After examining the unit and running some tests they determined that the homeowner’s unit was no longer operational and needed to be replaced.
The homeowner expected the rep to continue on with their day and be in touch about a second appointment to discuss replacing the unit. However, the rep contacted a sales rep and had them come to the house that same day. The homeowner then discussed what their options were and decided on which new unit to install and set an appointment for the next day.
During the sales pitch, the homeowner didn’t feel pressured to make a decision and felt that the sales rep was truly laying out all the options available to them. Pushy sales tactics are common and it’s important as a homeowner to ensure you are communicating with the company on what you’re looking for and what your budget is.
Installation
On the day of installation, unfortunately, there was bad weather and the company had to postpone the installation to the following day. They communicated this with the homeowner and expressed the urgency to install the unit, which was appreciated as this was happening in January and it was cold outside.
The next day the company showed up on time and got to work right away. All of the installation reps were friendly and professional throughout the process and communicated with the homeowner clearly. The homeowner was especially thankful for the caution that the installers used when carrying the unit through the house.
Furnaces are most commonly installed in the basement, tucked away in a small room. This leaves a lot of room to damage the home on the way down, however, these installers were extra careful to not mark any of the walls or floors. This made the homeowner feel confident in the company’s abilities showing that they take pride in their work and care about the homeowner’s home.
After the installation was complete, the company didn’t rush out and actually stayed to ensure the unit was working properly and even taught the homeowner the new thermostat operations and gave a few tips on how to maintain the unit. This again left the homeowner feeling confident that the company takes pride in their work and did not leave until the homeowner was 100% satisfied and comfortable with the new unit.
This homeowner’s experience with Gregg’s Home Services is a perfect example of how a furnace installation should go. There are a lot of moving pieces when it comes time to replace your furnace. You also want to ensure that you are replacing it with a unit that is best for your home as improper units can cost you money in the long run by wasting energy. Check out the HomeStars heating and cooling cost guide to learn more about different models and their associated costs. If you think it’s time to replace your unit, get connected with a pro today.
